IT Support & Computer Repair Ormeau

Real IT Consulting provides computer repair and IT support across Ormeau, including Ormeau Hills, Norwell and the surrounding industrial and commercial estates. We are based in Pimpama, so onsite attendance in Ormeau is usually same-day.

Tradie and Small Business IT — What Ormeau Actually Needs

Ormeau has a heavy concentration of trades, light industrial and owner-operator businesses. That is a very different IT problem from a corporate office, and most IT companies are not built for it. You are not sitting at a desk all day — you are on site, quoting from the ute, invoicing at night.

The work that actually matters for a trades business:

• Getting your quoting and job management software working properly. Whatever you run — job tracking, scheduling, invoicing — it needs to sync reliably between the office computer, your phone and your team's devices. When it does not, you lose jobs and chase paperwork.
• Email that does not land in spam. If your quotes and invoices go to a customer's junk folder, you do not get paid on time. This is usually a fixable configuration problem on your domain, and most small businesses have never had it set up correctly.
• Backups of the stuff that would end you. Your job history, your customer list, your accounting file. Losing these is a genuine business-ending event, and most sole traders have no working backup at all.
• Phones and devices that survive a work site. Setup, data transfer, and making sure a lost or stolen phone does not take your business data with it.
• Protection against invoice fraud. Trades businesses are heavily targeted by scammers intercepting email and changing bank details on invoices. A few simple procedures prevent it.
• A spare machine that will not break the bank. A cheap, warranted work laptop for the ute or the site office beats losing a day because your only computer died.

For Ormeau Homes

• ✓ Laptop and desktop repairs — screens, batteries, SSD upgrades
• ✓ Slow computer tune-ups
• ✓ WiFi coverage and NBN troubleshooting
• ✓ Virus and malware removal
• ✓ Data recovery from failed drives
• ✓ New device setup and data transfer
• ✓ Refurbished Dell laptops with warranty, ready to go

Pricing

Service	Rate
Remote support	$99/hr
Onsite support in Ormeau	$149/hr
Managed IT for business	From $299/mo

Compare our business IT plans — pay-as-you-go through to fully managed, no lock-in contracts. Fixed repair pricing is listed on our laptop repair price list.

Common Questions

I am a one-man operation. Am I too small for you?
No. A lot of our business clients are sole traders and small crews. You do not need a monthly plan — pay-as-you-go at $149/hr onsite is perfectly sensible if things rarely break.

Can you come to a work site rather than an office?
Yes. We attend homes, offices, sheds and sites across Ormeau and the northern Gold Coast.

My invoices keep going to customers' junk folders.
That is almost always a domain email authentication issue — SPF, DKIM and DMARC records that were never configured. It is a one-off fix and it makes a real difference to getting paid on time.

Can you fix it without coming out?
Often, yes. Software faults, email problems, slow machines and most business software issues are handled by remote support at $99/hr, usually the same day you call.

Also serving nearby: Pimpama, Coomera, Yatala, Helensvale and the wider Gold Coast.