Laptop Repair FAQ: How Long Does It Take, What Does It Cost, and Is My Data Safe?

These are the questions we answer most often at Real IT Consulting — collected in one place so you can make informed decisions before you even pick up the phone. Serving the whole Gold Coast and Brisbane.

How long does a laptop repair take?

It depends on the job, but as a guide: software fixes, virus removal and optimisations are often same-day or next-day. SSD upgrades with data transfer are typically 1–2 days. Screen, keyboard and battery replacements depend on parts — same-day if stocked, a few days if ordered. Liquid damage and complex faults need proper assessment first, and we'll give you a timeframe once we've seen inside. We always tell you the expected time upfront — and if you're a business and the machine is critical, say so: we prioritise accordingly.

How much will it cost?

You'll always know before we start. We diagnose first, then quote clearly — no surprise invoices. If during the work we find something beyond the quote, we contact you before proceeding. And if a repair isn't economical, we say so plainly rather than take your money.

Is my data safe during a repair?

Yes — and it's protected before any risky work begins. For drive replacements, reinstalls and liquid damage, safeguarding your files is step one. Your privacy is respected absolutely: your files are your business, not ours.

Should I repair or replace?

Our rule of thumb: if the laptop is under about six years old with decent bones, an SSD/RAM upgrade and service usually beats replacement on value. If repair costs approach the value of a comparable machine, we'll recommend alternatives — often a warrantied refurbished business laptop with your data transferred across. You get the honest maths, then you decide.

Do you fix desktops, or only laptops?

Both — plus Wi-Fi and networking, printers, Microsoft 365, backups, security and ongoing business IT support. If it plugs in and frustrates you, it's probably something we handle.

Can you fix my problem remotely?

Very often, yes. Software problems, email issues, slow computers, printer dramas and "how do I" questions are frequently fixed by secure remote support in minutes — you watch everything happen on your screen. Hardware naturally needs hands-on attention.

Do you come to homes and offices?

Yes. We provide on-site support across the Gold Coast — Southport, Surfers Paradise, Broadbeach, Robina, Burleigh Heads, Nerang, Helensvale, Coomera, Palm Beach and everywhere between — plus Brisbane. On-site suits Wi-Fi installs, office setups and anything involving multiple devices.

Is there a warranty on repairs?

Yes — we stand behind our workmanship and the parts we fit, and our refurbished laptops come with warranty too. If something we fixed isn't right, we make it right.

Still have a question?

Ask away — contact Real IT Consulting for a free, no-obligation chat about your situation. Honest answers, plain English, local service.